Everything you need to know before booking your elephant experience through Elephant Sanctuaries in Phuket, Thailand. If you cannot find the answer to your question, please contact our team and we will be happy to assist.
How can I pay for my booking?
We do not collect any payments from the guest after the booking is confirmed, and all payments are made in cash at Phuket Elephant Care. The payment option can depend on the customer's preference and the arrangement confirmed during the booking process.
Can I choose whether to pay a deposit or cash at the sanctuary?
Yes, where the option is available. We can arrange the payment method according to the customer's preference, subject to the booking arrangement and availability of the sanctuary.
Can I change my booking date?
Yes, you may request to change your booking date. Changes are subject to availability and should preferably be requested at least 24 hours before your scheduled tour. A date change is not guaranteed during high or peak season.
What is the cancellation policy?
Unless a different policy was communicated for your specific program:
Please contact us as soon as possible if you need to cancel or change your booking.
What happens if Phuket Elephant Care cancels my tour?
The sanctuary may change or cancel a program because of weather, safety, elephant welfare, operational reasons, or other circumstances. Where possible, you may be offered an alternative date, another suitable arrangement, or a refund where applicable. Elephant welfare and visitor safety always come first.
Is hotel pickup available?
Transportation depends on your accommodation location, but pick-up and drop-off is fully provided. If pickup is included in your program, please provide your correct hotel or accommodation details when booking.
What time should I be ready for pickup?
Your confirmed booking will include the applicable pickup time and location. Please be ready at the agreed pickup point on time, as delays may affect other guests and the tour schedule.
Can I arrange my own transportation?
This may be possible depending on the program and the sanctuary's arrangements. Please contact us before your visit if you would like to travel to Phuket Elephant Care independently.
Are children allowed at Phuket Elephant Care?
Children are welcome, but they must be closely supervised by a responsible adult at all times, particularly when around elephants.
Are there any health requirements?
Guests should inform us or the sanctuary in advance about any relevant medical, mobility, or other conditions that could affect participation. Guests are responsible for determining whether they are fit to participate in the activities.
Do I need travel insurance?
We strongly recommend that all guests have appropriate travel and medical insurance covering their trip and activities.
Do I need to follow the guide's instructions?
Yes. For your safety and the welfare of the elephants, all guests must follow instructions given by sanctuary staff, guides, and mahouts. Guests who refuse to follow safety instructions may be restricted from participating in activities or asked to leave without a refund.
Is elephant riding allowed?
Elephant activities are conducted with the welfare of the elephants as a priority. Guests must follow the sanctuary's rules regarding interaction with the elephants.
Can I approach or touch the elephants whenever I want?
No. Guests must only approach, touch, feed, or interact with elephants when permitted and instructed by the sanctuary staff. Phuket Elephant Care may change or restrict interactions depending on the elephants' condition, behavior, needs, or welfare.
What happens if an elephant's behavior changes during the tour?
The sanctuary staff may change, restrict, or stop an activity whenever they believe it is necessary for the safety or welfare of the elephants, guests, or staff.
Can I take photos and videos?
Yes, personal photography and videos are generally permitted where allowed by the sanctuary. Please follow staff instructions, particularly during activities involving elephants or water.
Can I use Phuket Elephant Care photos, videos, logos, or content commercially?
Commercial use requires prior written permission from the appropriate rights holder.
If you have any questions about our programs, availability, payment, transportation, cancellation policy, or booking process, please contact the Elephant Sanctuaries team. We will be happy to assist you with your booking and help you arrange your visit to Phuket Elephant Care
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